BPO : Business process outsourcing is a practice in which a organization (individual, startup, business) contracts with other external service provider (freelancer, agency, company) to outsource their non-core operations to focus on the core values of their business,
BPO outsourcing does not only help to reduce costs but also free up time, and focus on core aspects of the business and helps to achieve higher productivity and growth for businesses.
To learn more about what is BPO check these articles on Wikipedia or Investopedia
In the early days of industrialization, the manufacturing industry began adopting BPO by outsourcing raw material preparation and processing to local factories. Today, the tech industry follows a similar model. For example, most tech companies, including those producing the iPhone, outsource manufacturing to Chinese factories. The cost of an iPhone 14’s factory production is estimated at just $10 :https://youtu.be/oP-ofYj7CNs?si=_LufSr8CDPEj8pSM (DevOptiv does not authenticate this report.)
But Business process outsourcing is not limited to only manufacturing and assembling products with the revolution in technology and the boom of startups, it was adopted by most tech companies where they contract with other service providers to outsource their non-core business operations.
here is a list of various business process outsourcing services provided by BPO providers
HR Bpo:
HR operations are the first and primary function of an organization. Hiring resources is a crucial and time-consuming process for an organization. Most organizations contract with BPO HR companies to shortlist and interview candidates on behalf of the company and then share their data with company management, who onboard them into the company.
An alternative to contracting with HR BPO companies is to develop or purchase an ATS system to parse and shortlist candidate cv’s on On average, selecting one candidate for a position requires interviewing around 25 candidates and shortlisting 43 CVs., and “Doing this manually consumes too much manpower, so the best option is to use automated CV parsing software. To develop this automated software, contact DevOptiv.
Financial BPO (Payroll Processing)
On an average, to generate payroll for 30 people, 3 days of a person’s time are wasted. And in a developing company workload is too much that is not a viable option to afford this much loss. So the best option is to choose your financial BPO partner and get rid of these boring and time-consuming tasks. In most companies, payroll processing is handled by a financial accounting specialist and to hire a resource who is needed just for 3 days in a month. Is this a good option? carefully evaluate your options before deciding.
Hiring a resource for financial operations is not only expensive but also raises concerns about insecurity and transparency.
Software Development BPO
Businesses outsource non-core parts of their operations but you might wonder how software development core of tech-company, as a business process, can be outsourced. Yes, it’s confusing but true. To meet rising demands, it is often difficult to manage enough staff due to location, time, and budget constraints. so the best way is to find a strategic business partner to assist with your development operations. And Software Development BPO is best for non tech companies
At DevOptiv, we have an expert team for software development. We are not limited to website and app development, we are also known for CRM and ERP development. For automation in ERP and CRMs Recently, we worked with a Dubai-based company to develop a CRM and ERP system for purchasing property in Dubai with proper legal documentation. We also automated the documentation and e-signing processes, making it easy for customers to use. Besides this, we developed an ERP-Cum-CRM for hospitality management, where we shifted all manual tasks to an application and automated crucial parts, such as tracking bills, inventory, and payroll etc.
Digital Marketing BPO
Hiring and managing resources for non-tech roles in a tech or product company is overwhelming, as operations are not limited to hiring resources alone but also include additional requirements, such as tools and content creators. , and this makes hiring expensive, as tools often go underutilized and a startup owner/management also has to monitor operations on a daily basis. but with the help of outsourcing, you can adopt a fixed-structure plan and receive reports and everything on your email on a weekly and monthly basis, which not only saves costs but also ensures transparency and better returns on your investment.
DevOptiv’s Digital marketing Services covers search engine optimization, social media management, and pay-per-click (ads) campaigns tailored to your business needs and budget. If you’re unfamiliar with these concepts but want to scale your business, check out our guide blog.
Cloud BPO:
As the trend shifts from servers/on-premise to the cloud, expenses have increased for small to mid-sized organizations to manage their development teams.. And adoption of cloud is just not limited to migration of applications. More than a dozen tasks are here that we have to do, when we choose cloud the first and most important is which cloud. The first and most important question is: which cloud is best for my application? If you are asking the same question, check out this blog
Some important functions that are essential for a cloud-native organization or those looking to move to the cloud include:
- Provisioning and Deployment
- Monitoring and Performance Management
- Backup and Disaster Recovery
- Security Management
- Cost Optimization
- Compliance and Governance
- Scalability and Elasticity Management
- Automation and Orchestration
- Incident Management
- Configuration Management
- Logging and Analytics
- Patch Management
- Multi-Cloud and Hybrid Cloud Management
- DevOps Integration
- DevSecOps
- Cloud observability
Being a developer and tech enthusiast does not mean someone is an expert in all fields, especially those related to the cloud, due to the variety and diversity of cloud services. It is also not an option for small and mid-sized organizations to hire a certified cloud engineer for each operation. For a small and mid-sized org, Cloud operations are not daily tasks; they are typically required only in rare cases, such as application deployment or new product launches. But hiring for a resource to whom we can not fully utilize is not a choice never. The best solution is to outsource to BPO partners like DevOptiv, as we have a certified team for cloud operations.
If you are already using the cloud and are unsure whether you are being billed only for what you use or are being overcharged…
check out our cloud cost optimization guide: https://blog.devoptiv.com/cloud-cost-optimization/
or get a consultation on cloud cost optimization guide contact DevOptiv
And if you are actively looking to a cloud consultant and a cloud service provider partner contact us today or check our offerings
System/Server Admin Outsourcing
In a Complex IT environment Utilization of System/Server Admin is underutilization as their tasks in a company are primarily focused on one-time setup of components. and providing support for technical issues, which occur infrequently. This leads to inefficient resource utilization, and it is rare to have 24/7 support from system/server administrators within an in-house team. Additionally, finding the best talent is often a significant challenge.
Main Reasons Companies Outsource System and Server Administration:
- Cost Efficiency
- Access to Expertise
- Scalability
- 24/7 Support
- Focus on Core Business
- Faster Issue Resolution
- Improved Security
- Compliance Requirements
Pain Points Driving Outsourcing:
- High In-House Costs
- Talent Shortage
- Downtime Issues
- Complex IT Environments
- Inefficient Resource Utilization
- Cybersecurity Threats
- Difficulty in Staying Updated
- Inconsistent IT Performance
- Limited In-House Availability for 24/7 Support
- Challenges with Disaster Recovery
BPO and call Center:
Most companies want a single-point solution for their operations. They want an agreement with a company that serves as a one-point solution for all their operations. From development to digital marketing to business development Only a few BPO providers offer all services, and we are proud to say that Devoptiv is one of them. We offer business development services, including cold calling, cold emailing, LinkedIn outreach, email campaigns, lead generation, high-ticket deal closers, business development managers, and product managers. This allows you to focus on your core business without worrying about acquiring new customers, enabling seamless growth. Business development is one of the main pillars of an organization, and the entire organization’s growth depends on it. When outsourcing business development processes to a BPO provider, ensure you carefully evaluate KPIs and other metrics before entering into an agreement.
Healthcare BPO Services
In the healthcare industry, where the primary work is related to health checks and patient care, medical billing and claims processing are crucial and important tasks. In the healthcare industry However, the primary focus remains on treatment, while hiring and managing other staff is very time-consuming and a significant challenge for management. A service provider can solve all problems related to hiring, management, and transparency of work. At Devoptiv we provides these services
- Medical Billing
- Claims Processing
- Patient Scheduling and Appointment Management
- Healthcare Data Entry
- Revenue Cycle Management
- Medical Transcription
- Utilization Review
- Telemedicine Support
- Patient Enrollment Services
- Pharmacy Benefit Management
- Medical Record Management
- Prior Authorization Services
- Healthcare Analytics
- Clinical Data Management
- Remote Patient Monitoring Support
- Accounts Receivable Management
- Credentialing Services
- Healthcare Customer Support
You might be surprised to learn that all these tasks can be automated with the help of a software If you are looking to develop software tailored to your needs and budget, contact Devoptiv. We do not only develop software. We understand the pain points of business owners and know how to solve them.
Managed Detection & Response
If you don’t know what MDR is check our blog
As Cyber security is crucial for all businesses whether you are a SaaS company, a tech product company, in manufacturing, or any other business. If your teams are using the internet in daily operations, then cybersecurity is crucial for you. iIt’s not just like other services; it is more crucial and important than others as a cyberattack can lead not only to financial losses but also to damage to your brand reputation and it can take years to rebuild trust with your customer base so Find the best MDR BPO for your needs and secure cybersecurity services.
We are proud to share that Devoptiv is a one-point solution for businesses we also provide MDR services and the most important thing is that we have certified cybersecurity experts, and our MDR plans start at just $2,500 which not only includes SOC but also covers email security and auditing
QA and Testing :
Building software(products ) requires the involvement of designers, developers, cloud engineers, QA specialists, and testers a business that has not launched a product cannot afford the cost of these different skills and they cannot launch a product without testing, often getting stuck in a loop where BPO helps a lot With outsourcing, you gain access to a skilled team that performs testing on your software product software to make it the best it can be. We at DevOptiv provide QA testing, VAPT, and secure coding If you need vulnerability assessment and penetration testing for your software, including HIPAA, PCI DSS, or SOC compliance DevOptiv has an expert team to assist you
It Help Desk and Technical Support
The IT help desk serves as a centralized point of contact to address technical issues and inquiries. As a critical function of an IT organization, it can be outsourced to enable businesses to focus on their core values.
Staff augmentation
Staff augmentation is the process of sharing resources with others as rising talent demands and a lack of skills create a significant talent gap which impacts salaries and wage hikes, making it difficult to hire expensive in-house resources and By partnering with a service provider or utilizing staff augmentation, you gain access to highly skilled talent at affordable costs, With staff augmentation, you gain on-demand access to staff and can also create agreements for a limited period of time. This not only saves costs but also saves time and effort, eliminating the headache of onboarding, documentation, verification, and payroll processing. All these benefits are achieved with a simple, one-paper e-signed agreement
DevOptiv Your Backend office
We at DevOptiv provide backend office support for various business processes. These are listed below:
Web-Application Development
- Website Development
- SaaS Web Applications
- E-commerce Websites
- Informative Websites
- Mobile Application Development
- Android App Development
- iOS Development
- Hybrid Application Development
- Custom Software Development
- Desktop Applications
- CRM Development
- ERP Development
- Enterprise Applications
- API Development
Cloud Services
- Cloud Consultation
- Cloud Migration & Costs
- DevOps Support
- IAC Development
- CI/CD Pipeline Development
- DevOps Architecture Review
- Cloud App Development
- Cloud Cost Optimization
- Cloud Architecture and Application Deployment
- DevSecOps Support
- Cloud Observability
- Cloud Monitoring
- SecOps
Managed IT Services
- Server Admin
- System Admin
- Managed Detection and Response
- IT Help Desk Support
- VAPT and QA
- Customer Support
Business Development
- Digital Marketing
- SEO
- SMM
- PPC
- Lead Generation
- Cold Calling
- Cold Emailing
- LinkedIn Outreach
Blockchain Development
- Smart Contract Development
- Decentralized Application Development
- NFT Solutions
- Token Development
AI/ML Development
- Chatbot Development
- ML Ops
- Automation and Predictive Analysis
- Model Development & Training
WHY Choose DevOptiv
Working with a BPO provider/ vendor is not the same as hiring an individual resource. It involves a lot of things, focusing on the vision and mission of the company along with cost. At DevOptiv, we take pride in our mission to help and support struggling businesses while aspiring to become the trusted partner of the next Fortune 500 companies With headquarters in the U.S. and a delivery office in India, we are an international, high-tech BPO service provider. At DevOptiv, we innovate, optimize, and help businesses grow.”
Website : https://devoptiv.com